Phone Counselling and Support

Where people are in crisis and need to talk to someone about their distress or trauma, there are a range of organisations listed below that can assist them.

1300 22 4636
beyondblue is a national organisation that has a range of information and resources associated with depression and anxiety. Useful resources and further information about beyondblue programmes are available on its website at or by contacting its Support Service on 1300 22 4636 (toll free). The Support Service runs 24 hours a day, seven days a week. All calls are one-on-one with a trained mental health professional, and completely confidential.

Lifeline Australia
13 11 14
Lifeline Australia provides a free, confidential and anonymous, 24-hour telephone counselling service for adults needing emotional support. Lifeline Australia also has a range of information and resources available from their website, about providing care in times of crisis.

Mensline Australia
1300 78 99 78
Mensline Australia provides a free, confidential and anonymous, 24-hour professional telephone counselling service for men needing emotional support or in crisis. Mensline also has a range of information and resources available from their website, about providing support and taking care of yourself, in times of crisis.

Kids Help Line
1800 55 1800
A number of children and youth may also need emotional. Kids Help Line is a free and confidential, telephone counselling service for 5 to 25 year olds in Australia.

Black Dog Institute
The Black Dog Institute provides a 24 hour free mobile phone/computer-based programme to assist those with mild to moderate depression, anxiety and stress (myCompass).


Suicide Prevention Services

For those at risk of suicide or self-harm the Suicide Callback Service is available seven days a week. Similarly, bereavement services are available 24 hours a day for those bereaved by suicide.

Suicide Callback Service
1300 659 467
The Suicide Callback Service is a free nation-wide telephone support service available to support people at risk of suicide and their carers, and is well suited to people who are geographically or emotionally isolated. The service can support callers through structured 50 minute telephone counselling sessions, scheduled according to the caller’s needs. The Suicide Callback Service operates seven days a week.

Wesley LifeForce – Wesley Mission
This project aims to build community capacity to engage in suicide prevention activity, improve access to appropriate services and to support those at risk of suicide and bereaved by suicide by building suicide prevention networks and providing education.

StandBy Response Service – United Synergies Ltd
The StandBy suicide Bereavement Response Service provides a 24 hour face to face response service for those bereaved by suicide, training for front line emergency response services in the community, and coordination of suicide response services.