ENTRY POINT: Acute Care Team & Special Age Groups

There are three entry points to the Mental Health Service:

This pathways tool provides a visual overview of Navigating the Metro North Mental Health Service (updated April 2017)

Acute Care Team: 1300MHCALL (1300 642 255)

Acute Care Teams (ACT) function as the first point of contact to public mental health services 24 hours, 7 days a week, with a primary focus on the acute care needs of newly referred adult consumers to the service.  Each of the three catchment areas within Metro North Mental Health (RBWH, TPCH and Caboolture/Redcliffe/Kilcoy) have a dedicated ACT service. 

NOTE:  The Acute Care Team at each service is the entry point to all other parts of the mental health service.  There is no direct entry to other parts of the service (some minor exceptions will be described throughout).  

The general public can contact the ACT service to discuss a mental health concern or problem. Based on the information provided, ACT will triage this matter.  Triage by the ACT service means determining whether or not the presenting concerns or problems are something that the service can be involved in as not all matters are urgent or acute.   

If the ACT service determines that the concerns are of an urgent or acute nature, they will organise for an assessment and possibly be able to provide some time limited interventions.    In some cases, admission to an adult acute mental health inpatient unit will be arranged.  

Alternatively, if the matter is not urgent or acute, they may refer the person to more appropriate services such as a GP, an alcohol and drug service, community health or a non-government organisation.

ACT services work closely with Emergency Departments.  If a person is experiencing concerns of an urgent or acute nature, they may be advised to go to their nearest Emergency Department.  The Emergency Department will ask the ACT service to attend to provide the specialist mental health assessment.

NOTE: The ACT service may refer consumers of a particular age group (children, adolescents, older adults) directly to an age specific service as some age specific services in Metro North Mental Health do not require triage by ACT (see further information below).

To access Mental Health Services in the Metro North Hospital Health Service, call:

1300MHCALL (1300 642 255)

If your matter is very urgent or life threatening, always call “000” or present to your nearest Hospital Emergency Department immediately if you are able to.

Child and Youth Mental Health Services (CYMHS) 

Referrals for specialist mental health services for children and young people up to 18 years of age are made DIRECTLY to the Child and Youth Mental Health Service (CYMHS).  In the Metro North area, some CYMHS services are provided by the Metro North Hospital and Health Service (MNHHS), with the majority being provided by the Children’s Health Queensland Hospital and Health Service (CHQHHS).  The contact details for each CYMHS service are provided below.

CYMHS services are provided for infants, children and adolescents up to the age of 18 years (and their families/carers) who are experiencing psychological distress and/or a mental disorder.  Consumers engaged with CYMHS will present with a range of mental health problems and/or disorders, but predominantly, they will have diagnoses such as depression, anxiety disorders, adjustment disorders, attachment disorders, developmental disorders and complex behavioural disorders.  Many consumers will also present with peer and family problems, which can exacerbate mental health problems and disorders.

Each CYMHS service has an Access Team who provide advice, information, triage and facilitates the most appropriate type of care. Triage by the CYMHS service means determining whether or not the presenting concerns or problems are of a nature where by the service can provide targeted detection and early intervention strategies.  Following triage, the CYMHS service may provide forward referral, assessment, diagnosis, monitoring and treatment.

In most cases, consent to referral will be obtained from both the young person and/or the parent/guardian.  Young people presenting independently will be asked, where capable, to provide informed consent.  The young person will be encouraged to involve parents and/or guardians in knowledge of treatment; however, the best interests of the young person are placed above any parental right to be informed.

See Community Care Teams for further details about CYMHS services.

Contact details for CYMHS Access Teams:

North West CYMHS
Phone: 07 3335 888

Nundah CYMHS
Phone: 07 3146 2300

Pine Rivers CYMHS
Phone: 07 3817 6380

Redcliffe/Caboolture CYMHS
Phone: 07 5316 3100

For further information about Access Team services click here

Older Persons Mental Health Services (OPMHS)

Referrals for specialist mental health services for persons aged 65 years and over, who have a mental illness, complicated by conditions of age-related illnesses, are received by the Older Persons Mental Health Service (OPMHS).

Referrals for older persons with mental health issues in the Prince Charles Hospital and the Redcliffe and Caboolture catchments are made to the Acute Care Team. There is NO DIRECT REFERRAL.  See here for information about accessing local Acute Care Teams.

Referrals for older persons with mental health issues for the catchment areas of the Royal Brisbane and Women’s Service ONLY can be made by directly contacting the OPMHS:

Contact details for Royal Brisbane and Women’s Hospital (RBWH) OPMHS:
Phone:  07 3646 1148

See Community Care Teams for further information about OPMHS.