Helplines

A helpline may be a good option for you if you would like counselling support and wish to speak to someone other than a family member or friend.
Helplines are either crisis focused (available 24 hours a day, 7 days a week) or focused on provision of information and support (and therefore may not be available 24 hours a day, 7 days a week).

Crisis Helplines
  • Lifeline Australia
    F
    ree, confidential and anonymous phone counselling for adults experiencing a personal crisis or thinking about suicide.
    Call 13 11 14 or visit website.
  • Kids Help Line
    F
    ree phone counselling or web chat service for children and young people aged 5 to 25 years.
    Call 1800 55 1800 or visit website.
  • Suicide Call Back Service
    Free phone and online web chat service for people feeling suicidal or caring for someone who is suicidal.
    Call 1300 659 467 or visit website.
     
  • MensLine Australia
    F
    ree and confidential phone, online or video counselling service for men needing emotional support or in crisis.
    Call 1300 78 99 78 or visit website.
      
  • Beyondblue Support Service
    Phone and web chat, support and advice.
    Call 1300 22 4636 or visit website.
       
  • Open Arms
    Confidential phone support to all current and ex-service men and women and their families.
    Call 1800 011 046 or visit website.
     
  • 1300 MHCALL (1300 642255)
    Access to mental health professionals in Queensland public hospitals. They can assess your needs and refer you to the most appropriate mental health service.
       
  • StandBy Support After Suicide
    Provides support to anyone who has been impacted by suicide at any stage in their life.
    Call 0438 150 180 or visit website.
Information and support helplines

You can phone any of the crisis lines above or try these services:

  • Talk Suicide Support Service
    Outreach, phone and online support to individuals, families and friends of those at risk those aged 15 years and over, in the Brisbane region.  
    9am - 4.30pm Monday to Friday.
    Call 1800 008 255 or visit their website.
     
  • eHeadspace
    Online and telephone support for young people aged 12 to 25 yrs and their families and friends.
    9am-1am 7 days a week.
    Call 1800 650 890 or visit website.
     
  • QLife
    Phone and online chat counselling and referral service for people who identify as LGBTI+
    3pm to midnight, 7 days a week.
    Call 1800 184 527 or visit website.
What to expect when phoning a helpline
  • Non-crisis phone lines, web and chat support lines connect you with a trained person to provide you with information and resources to assist you. However, they generally won't provide a formal written referral to another service.
  • A trained counsellor will speak with you, ask you questions about your situation and listen carefully to help understand how best to help.
  • You may have to wait a few minutes until a counsellor is available, depending on what time of day you call.
  • Depending on the service, some providers can organise a follow-up call to see how you are going in the days following your initial chat.
  • Most helplines allow you to remain anonymous, but some organisations may trace your caller ID for your own safety. If this is something you are concerned about, simply ask about their privacy policy before starting the conversation.
  • This short video by ReachOut explains what you can expect when calling a helpline.